Continual Service Improvement based on ITIL V3
The Management Guides are a concise summary of the "Foundations of IT Service Management based on ITIL V3". A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.
| EAN: | 9789087531645 |
|---|---|
| Sprache: | Englisch |
| Seitenzahl: | 500 |
| Produktart: | kartoniert, broschiert |
| Herausgeber: | Bon, Jan van |
| Verlag: | Van Haren Publishing |
| Veröffentlichungsdatum: | 24.11.2008 |
| Schlagworte: | IT-Management ITIL (IT-Infrastructure Library) Servicemanagement |
| Größe: | 210 |
| Gewicht: | 300 g |
