IT Service Management From Hell
This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices to your customers. Be aware that most of the items raised as comic issues make uncomfortable reading, because we can all identify someone who really believes in them.
| Autor: | Johnson, Brian Wilkinson, Paul |
|---|---|
| EAN: | 9789077212219 |
| Sprache: | Englisch |
| Seitenzahl: | 130 |
| Produktart: | kartoniert, broschiert |
| Verlag: | Van Haren Publishing |
| Untertitel: | A Guide to Worst Practices |
| Schlagworte: | IT-Management Servicemanagement |
| Größe: | 240 |
| Gewicht: | 174 g |
